Digital Product Marketing

COVID-19 Resilience

When the world changes we do too, because the health of our patients depended on it.

OVERVIEW

Product

Digital Adoption & COVID-19

Business Objective

Provide information about COVID-19 through digital tactics to increase digital solution offerings.

Strategy

Meet the customer where they are at – in their homes and on their mobile devices – by providing relevant info that was actionable.

Consumer Insight

The world is different and COVID-19 is scary. There is so much info out there and I want reliable info that is simple, accessible and helps me make the correct health decisions for me and my family.

Creative Solution

Clear and friendly tone text that provided a few options to help patients get the info they needed.

Product Solution
Department
Campaign

COVID-19 Info- The world is changing and we got your back.

Reaching millions of customers with text

In the wake of COVID-19 we wanted to act fast to get critical health information out to our community.

I proposed to the organization to use text as a way to reach people quickly and efficiently. A small and mighty team sprung into action and we created the first ever text campaign reaching over 1.5 Million consumers. Our goal was to share with them COVID-19 information and to drive digital adoption for them to stay connected and healthy.

The Results? Thousands of users visiting our COVID-19 tool kit and downloading the OhioHealth mobile app.